In an era where convenience, transparency, and speed define customer expectations, the automotive service industry is undergoing a transformation. No longer is it enough to simply fix cars — dealerships and service centers must offer a seamless, digital‑first, and customer‑centric service experience. Enter Xtime: a comprehensive fixed‑ops platform that helps dealerships streamline operations, boost service revenue, and deliver a modern service journey from booking to payment and beyond.
What Is Xtime?
Xtime is part of a broader ecosystem of automotive retail solutions from Cox Automotive. The platform is built specifically for fixed‑ops — the after‑sales operations of automotive dealerships — allowing service departments to “service more cars in less time,” while ensuring customer satisfaction and maximizing profitability.
Rather than relying on fragmented tools — separate appointment books, paper inspections, manual customer follow‑ups — Xtime integrates scheduling, inspections, communication, and marketing into a seamless, unified system that elevates every stage of the service customer’s journey.
The Four Core Modules That Power Xtime
Xtime’s strength lies in its modular, end-to-end architecture. Each module addresses a key part of the service lifecycle, and together they create a powerful fixed‑ops solution.
Schedule
The Schedule module allows customers to book service appointments online or via mobile — anytime, anywhere. That 24/7 access reduces friction for customers and makes scheduling convenient.
For the dealership, Schedule provides tools to manage shop capacity, optimize technician time and bay usage, and prevent overbooking or idle downtime. Transparent service menus and pricing at the time of booking help build customer trust and set expectations early.
This digital scheduling approach doesn’t just improve convenience — it leads to measurable business gains: higher show‑rates, more appointments, and better utilization of shop capacity.
Engage
When a customer arrives for service, Xtime Engage streamlines the check‑in, communication, and checkout process. It supports tablet-based or self check‑in, instant access to service history and vehicle data, and walk‑around inspections with advisors.
Throughout the service visit, Engage enables real‑time updates to customers — via text or digital notifications — giving transparency into progress, reducing uncertainty, and enhancing trust. Online payment options further simplify checkout, making the overall experience faster and more customer‑friendly.
By turning the service-lane into a smooth, tech‑enabled experience, Engage helps improve customer satisfaction, loyalty, and the likelihood of repeat business.
Inspect
Perhaps the most transformative module is Inspect — Xtime’s digital multipoint inspection (MPI) tool. Technicians can use mobile devices (iOS or Android) to capture high‑resolution photos and videos, add detailed notes, and share this multimedia documentation directly with customers.
This level of visual transparency makes repair recommendations far easier to understand — and easier for customers to approve. Dealers using Xtime report that when video accompanies Additional Service Recommendations (ASRs), approvals can happen in as few as 7 minutes.
Inspect also provides real‑time dashboards and performance scoreboards — enabling managers to track inspection progress, monitor technician performance, and maintain consistent quality and operational control across the service department.
By combining transparency, efficiency, and strong documentation, Inspect helps increase repair order values (ROs), improve trust, and drive higher profitability per service visit.
Invite
Invite serves as Xtime’s built-in service‑marketing tool. It enables dealerships to reach out to customers with personalized messages — for maintenance reminders, promotional offers, or follow-ups for previously declined services.
By targeting former customers at the right time with the right offer, Invite helps refill empty shop slots, re‑engage lapsed customers, and drive repeat business — essential for long-term retention and revenue stability.
Combined, these four modules form a cohesive fixed‑ops suite that modernizes the entire customer service journey: from scheduling and check‑in, through inspection and repair approval, to marketing follow-up and retention.
Why Dealerships Choose Xtime — The Advantages
Increased Efficiency & Shop Throughput
By automating scheduling, digital inspections, and streamlined check‑in/check‑out, Xtime eliminates many manual tasks and bottlenecks. Service departments can handle more vehicles per day, reduce downtime, and optimize technician and bay utilization.
Transparency & Customer Trust
Visual inspection media — photos and videos — give customers a clear understanding of their vehicle’s condition and needed repairs. Real‑time status updates and digital communication increase transparency, build trust, and reduce uncertainty around service recommendations.
This transparency often leads to higher approval rates for recommended services, increasing repair order values and overall shop revenue.
Revenue Growth & Better ROI
Dealers using the full Xtime suite have reported significant increases in revenue and repair order values. For example, digital scheduling, inspections, and improved service experiences helped dealers increase annual service revenue.
Moreover, Xtime claims that with transparent reporting tools, more efficient workflows, and effective marketing, dealerships can get nearly 50% more dollars per repair order compared to traditional operations.
Seamless Integration & Operational Continuity
Xtime is designed to integrate with existing dealership infrastructure — including Dealer Management Systems (DMS), CRM platforms, and payment processors — minimizing disruption and making adoption smoother for service departments.
Its cloud‑based architecture ensures consistent customer and vehicle data across departments, enabling coordinated workflows from sales to service and beyond.
Data‑Driven Insights & Continuous Improvement
With built-in dashboards, performance scoring, and real-time analytics for scheduling, inspections, and service lane operations, Xtime empowers service managers with actionable data. This enables smarter decision‑making, better resource allocation, and continuous optimization of fixed ops performance.
What’s New (2025) — Evolving to Meet Modern Customer Expectations
In 2025, Xtime rolled out a suite of enhancements to further improve dealership service operations and customer satisfaction.
Key updates include:
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Enhanced communication tools: A new messaging center enables better texting and bulk communications with customers and prospects, making outreach more efficient.
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Upgraded multimedia capabilities: Improvements in video resolution, noise cancellation, subtitles for MPI videos, and dealer‑branded multimedia help make inspection presentations more professional and trustworthy.
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Real‑time data and performance dashboards: New dashboards compile key performance metrics across Schedule, Engage, and Inspect — helping managers monitor occupancy, approval rates, and revenue per repair order at a glance.
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Better workflow integration: Enhanced compatibility with DMS, CRM, and OEM systems ensures that data flows smoothly between sales and service, enabling unified customer lifecycle management.
These updates signal Xtime’s commitment to evolving with customer expectations — especially as more vehicle owners prioritize digital convenience and transparency in their ownership experience.
In a world where digital convenience, transparency, and efficiency are no longer optional — but expected — Xtime offers a powerful, future‑ready fixed‑ops platform for automotive dealerships. By combining scheduling, digital inspections, customer engagement, marketing, and analytics into a unified suite, Xtime transforms service departments from reactive, manual workflows into proactive, customer‑centric profit engines.
For any dealership or service center looking to modernize operations, increase customer satisfaction, boost repair order values, and build long‑term customer loyalty — Xtime isn’t just another tool. It’s a strategic investment in the future of automotive service.
